At Alamo Alarm Company, we are very proud to own and operate our own local Central Monitoring Station. We have highly trained dispatch operators awaiting your alarm signals and they are ready to assist you 24/7 365 days a year. It is our mission to provide our customers with the highest level of service possible.
In 1993, Alamo Alarm Company decided to open its own Central Monitoring Station to better serve our customers. The company had been in business for over 13 years at that point and we had realized the downfalls of subcontracting out the monitoring services.
Our goal was to know if our customer had a problem before they did and to be able to react quickly in order to get their problem resolved. Now, the same person calling about the alarm signal can set up a service appointment for that customer or add special dispatching instructions, change call lists, etc.
Our Unique Capabilities
* We have our own alarm radio network to ensure fast, high-security, delivery of alarm signals.
* Our Central Station also receives and processes GSM cellular alarm signals.
* Our dispatch operators can schedule service calls and help trouble shoot over the phone 24/7 365 days a year.
* Call in anytime day or night to make changes to your call list, passwords, or notify us that you will be gone on vacation and that nobody should be at your home or business during a specified length of time.
* If you have an emergency in the middle of the night, our dispatch operators can contact the on-call service technician to take care of your problem right away.
* Our dispatchers live and work in the same community that our customers reside, therefore they are familiar with the areas and cities they are dispatching for.